Service level agreement

Last updated October 1, 2026

Uptime commitment

Provizo targets 99.9% monthly uptime for the platform and storefronts, excluding planned maintenance.

Announced at least 48 hours ahead and scheduled outside US business hours.

If uptime falls below the target, you receive a credit on next month's fees: 10% below 99.9%, 25% below 99.0%.

Critical issues: 1 hour. High: 4 business hours. Normal: 1 business day.

Email support@provizo.ai within 30 days of the month in question.

See it on your own deals

We'll connect one of your distributor accounts on the call and quote it live against your real pricing. Thirty minutes, no slides.

$10M+sold by A5 IT in under a year on Provizo.sold by A5 IT in under a year on Provizo, 60% above their previous run rate.